Delivery
6.0 Ships and Returns
6.1 Processing time
Orders placed via the Internet are processed daily from Monday to Friday. The processing time varies according to the payment method selected (the customer must take into account the time required to complete a bank deposit), the availability of stocks and the existing procedures within cnmcreations.gr. Thus the processing time may be only from one to 3 days.
6.2 Deadline for delivery
It depends on the carrier (courier) chosen by the customer. Cnmcreations.gr informs the customer that delivery times are based on information provided by the carrier companies and are only at approximation. Cnmcreations.gr is therefore not responsible for any delay on the part of carriage operators. Delivery times do not include Sundays and holidays and in order for the carrier to abide to them the customer must provide accurate delivery address when placing the order and be available to accept the parcel when it arrives. The corresponding delivery times are referred in the order form when placing the order.
6.3 Delivery time
If cnmcreations.gr has a product in stock, delivery time is equal to the period of processing and delivery time. If cnmcreations.gr does not have the product, to this period it should be added the time it takes to get the product in the premises of cnmcreations.gr. When the time is exceeded, cnmcreations.gr automatically informs the customer about the new deadline for delivery of the product based on the information in its possession. Cnmcreations.gr also gives the customer the option to cancel and / or reimburse the order (if the payment has been made through bank deposit).
7.0 Delivery
7.1 Packaging
The products are packaged for shipment with the utmost care and respect by abiding to all relevant regulations. The procedures and techniques used are evolved in order to improve the method of packaging and above all they aim to customer satisfaction.
7.2 Transfer
We only ship by post for abroad and via speedex for domestic unless other agreed with the customer.
7.3 Confirmation
The customer receives an automatic e-mail to confirm shipment of the parcel provided that there is no error in the e-mail address stated in the order form.
8.0 Delivery
8.1 Delivery address
The products are delivered to the customer at his address as stated in the order form. If the delivery address differs from billing address, the customer states in the order form both addresses and the parcel is delivered to the delivery address specified.
8.2 Absence of customer on the day of delivery
Where appropriate, the carrier can leave a note to the customer's mailbox asking him to contact the nearest store to his residence, or the carrier may contact the customer to arrange an appointment. In this case, there is often a corresponding notification announcement in the website of the carrier company. Sometimes the customer is not likely to find the note. In this case, the customer is responsible for identifying the route of the parcel on the internet in order to know the status of the shipment as often as possible.
8.3 Late delivery
It is likely that the parcel does not arrive within the time limits set by the carrier companies. In any case, if the delay is long, the client can contact cnmcreations.gr in order to launch an investigation to identify the parcel, since it may have been be lost.
8.4 Loss of parcel
In this case, cnmcreations.gr is obliged to respect the deadline set by the carriers in respect of the declaration of loss and compensation. The customer must also respect the following deadlines:
- Has the available period of 10 working days from the moment he receives the e-mail confirmation of shipment of the parcel to indicate the loss to cnmcreations.gr. After this period, no claim will be accepted.
- If the customer indicates the loss of the parcel within 10 days, cnmcreations.gr shall open a file search.
- Finally, the carrier gives the definitive answer on the search of the parcel within three weeks. The answer may be: either that the parcel was found and in this case was shipped back to the customer in accordance with standard procedure or that the parcel was lost by the courier company and in this case cnmcreations.gr informs the customer and sends back the product or reimburses the customer (for amount on the invoice) depending on customer choice.
8.5 Delivery of the parcel
The parcels are delivered following the signature of the recipient. Every product delivered must be checked and any reservations must be written down on the delivery document of the carrier company in the event of partial or total damage. If the customer does not complain when receiving the parcel, this means that the parcel was delivered in good condition and no subsequent claim or complaint will be accepted by cnmcreations.gr. If the customer wants to complain to the carrier (courier), he should submit a written request to the carrier within 3 days (excluding holidays) from the date of delivery. The request must be sent by registered letter with acknowledgment of receipt.
Finally, each parcel not requested by the customer and returned back to cnmcreations.gr, can be sent back to the customer with his own shipment costs.
8.6 Delivery Error
Upon receipt of the parcel, the customer must notify cnmcreations.gr by phone, fax, e-mail or mail of any discrepancy that exists between the product (type, quality and quantity) and information on the invoice. Any claim must be made no later than 10.00 am of the next day after the delivery of the parcel. Any complaint made after this deadline will not be accepted and cnmcreations.gr shall have no liability to the customer.
8.7 Export controls and local laws
The customer should be informed by local authorities in the country of his residence as regards the importation of the products ordered, and to make any statement and / or to make any payment required by the relevant authorities. He should also be informed by local authorities on the feasibility of import or use of the products ordered. Our business enterprise bears no responsibility if the customer does not adhere to the law of the country he wants to import goods to, neither bears any liability for the imposition of additional duties or taxes by the country of residence of the customer.These rules do not apply to customers in Greece or the E.U.
8.8 In the event of a strike and force majeure
Cnmcreations.gr will make every effort to inform the customer about the status of shipment of the parcel in case of a strike by carrier companies or other events of force majeure.