Return policy
9.1 Procedure and general terms of repayment
The customer is entitled to return the products sold by cnmcreations.gr in their original packaging and in good and marketable condition and to request their change for another product of cnmcreations.gr or compensation for their price, other than reimbursement of expenses, within a period of not less than fourteen (14) calendar days from the delivery of the parcel or he may terminate the contract within this period, without assuming any obligation, other than a reasonable care for these goods.
9.1.1 Procedure
Upon receipt and acceptance of the parcel by cnmcreations.gr, depending on the product, stock and the customer's wishes, our business enterprise will offer to exchange the product for a product of the same value. Otherwise cnmcreations.gr would create a credit balance, which represents the total amount of the order (product plus shipping cost if the order includes only one product or all the goods ordered have been returned). If the customer chooses compensation and after taking into account the above conditions, a refund of the value corresponding to the amount of credit will be made within 30 days of receipt of the product by cnmcreations.gr.
9.1.2 Processing of return
The sales enterprise will refund the purchase price of products returned, of course, provided that the goods have not undergone any kind of damage (e.g. scratches, alteration, bending) that reduce their commercial value. In case of such damage, the customer assigns the assessment of the damage and the estimation of its reduced market value to cnmcreations.gr, which will reimburse the purchase price minus the decrease in the market value of the product. If the item has suffered significant damage that renders the product with no commercial value, or if its components parts (e.g. changing gems) have been changed or altered, cnmcreations.gr is entitled not to refund the price paid, with all of its other rights to compensation being reserved.
NOTE: No return will be accepted if the returned items are not in a marketable condition.
9.2 Refunds for wrong order code
9.2.1 Regulations of return
The customer has a 15 days’ time-period to report to cnmcreations.gr that the product received was not correct (wrong compatibility, order code, problem size, color, features, product completely different etc) so that the customer service manager to issue a return number. The returned items must be in excellent condition and inside the original packaging, even if it was opened, and with all the package contents (accessories, straps, etc.).
For the correct processing of the application, the customer must indicate the order number and personal details.
9.2.2 Return Fees
Once we receive and accept your package, we will issue a credit balance for shipping costs. If you do not know the amount of shipping costs, you must send us proof of dispatch.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.